Frequently asked questions

Add what you'd like to your cart and head to checkout. You'll get a confirmation email with your order details as soon as the order is placed. When it ships, a second email brings the tracking number and an estimated delivery date.

Orders ship within 36 hours on business days, Monday to Thursday. Our offices are closed Friday through Sunday, and the shipping cutoff is Thursday at 12 pm Pacific. Anything placed after the cutoff or over the weekend goes out first thing Monday.

We ship from Orange County, California, by USPS Ground Advantage or UPS Ground. West Coast orders usually arrive within 4 business days. East Coast orders can take up to 7 business days.

Standard shipping is free on US orders over $50. Under $50, you'll see the rate at checkout before you pay. International shipping is priced by what the package weighs and can change at any time, so the checkout rate is the one that applies.

Yes, to most countries, and we have plenty of customers in Canada and Europe. We can't ship to the UK at the moment. International orders take longer, sometimes up to two weeks, and the cost depends on how heavy the package is. You'll see the exact rate at checkout.

Each deal applies to that one product only. If a product page offers Buy 2, get 1 free on Strawberry Powder, you order 2 jars of Strawberry Powder and the third is free. You can't swap the free jar for a different product, so there's no mixing and matching across the catalog.

No, one code per order. Coupon codes don't combine, and they don't apply on top of Buy X, get X free deals. We also limit one coupon code per customer. We may also refuse or limit a coupon if it's being used in a way that isn't about buying or gifting our products.

You can try any product for 30 days. If at any point in those 30 days it isn't for you, email us at info@naturerestore.com and we'll issue store credit for the full amount you paid, shipping included. Use it on anything else in the store. The full policy is at refund policy.

No. Please donate it or discard it. We don't take returns, so you skip the packing and the shipping label. Email us and we'll issue the credit.

Store credit covers purchases made directly on naturerestore.com. If you bought through Amazon or another retailer, please contact them, since their own policy applies to that order.

Pick the subscribe option on a product page, choose how often you'd like it delivered, and you save 21% on every delivery. We ship it on your schedule and charge your card each time. Details are on the Subscribe and Save page.

Log in to your customer account on naturerestore.com. From there you can change the delivery interval, skip a delivery, pause it for a while or cancel it.

The 21% is already a standing discount, and we don't stack promotions, so coupon codes and Buy X, get X free deals don't apply on top of it. If you're not sure how a specific offer works with your subscription, email us and we'll check.

Start with the directions and serving size on the label. Fruit and berry powders go into smoothies, dairy or non-dairy milk, yogurt, oatmeal and baking. Knotweed, reishi and pine bark are earthier and stronger, so people fold them into bread or muffin batter, a cacao or nut butter shake, or make their own capsules. For capsules, follow the label. Many people take them with breakfast.

Keep them sealed in a cool, dark, dry place, like a pantry or cupboard. Nearly all of our products keep fine without refrigeration. Acai Powder is the exception: refrigerate it after opening.

Our products are minimally processed, so scent, color, texture and flavor can vary a little from crop to crop and season to season, the same way fresh fruit does. If yours seems well outside that normal range, contact us with your order number and we'll look into it.

We're updating our packaging, so some photos still show the older label while others show the new one. The product name and size on the listing are what you'll receive, whichever label is on the jar or bag.

No supplement is. The Food and Drug Administration regulates dietary supplements, but it doesn't approve them before they go on sale. What we do instead: every product is made in the USA in a cGMP certified facility, every batch is tested by an independent third party lab, and we publish the reports on our testing page. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Every batch is third party lab tested for heavy metals (lead, arsenic, cadmium and mercury), microbials and potency. The lab reports are published on our testing page so you can read them before you buy.

In the USA, in a GMP certified facility in Southern California, close to our offices in Orange County. That's also where your order ships from.

Products with the USDA Organic seal on the label are certified organic. Not every product carries it, so check the label image on each product page. The badges you'll see across the site are Non-GMO, Plant Based, Gluten-Free, GMP Certified and Third-Party Tested, and each one describes the product it sits next to.

Our wholesale program is for retailers, practitioners and formulators. Read how it works and fill in the registration form on the wholesale page. We review every application and come back to you by email. Questions go to info@naturerestore.com.

A minimum of 24 units per order, and you can mix and match products to reach it. You'll need a resale license number and a Federal EIN. Wholesale partners may not sell through Amazon, eBay or any online marketplace, and orders over $400 are paid by check or wire transfer.

Email info@naturerestore.com or use the contact form. We're a small team and we answer Monday to Thursday, 9 am to 4 pm Pacific, usually within one business day. We're closed on Fridays, a choice we made as a Social Purpose Corporation.

We do. Our affiliate program is free to join, with tracked links and commission on the orders you send. If you write, teach, cook or train for a living and would like to feature our products, start there or email info@naturerestore.com with a little about you and where you post.